These are the full terms covering how orders, coaching plans, payments, and your account work on WeLiftWrong. Tap any heading below to expand it, or jump straight to a topic from the list.
This platform connects clients with independent fitness coaches and allows clients to purchase coaching plans, workout programs, diet guidance, and fitness-related products offered by coaches.
Unless explicitly stated otherwise, coaches provide coaching services independently. The platform provides the technology for discovering coaches, managing plans, orders, payments/confirmations, and client-coach communication.
The platform does not guarantee any particular fitness, weight-loss, muscle-gain, or health outcome.
Clients are responsible for providing accurate information when creating an account or completing their fitness intake form.
You should not create an account using another person's identity or provide false health, fitness, age, or contact information.
Clients are responsible for keeping their login credentials secure. Do not share your password or account access with another person.
If you believe your account has been accessed without permission, contact us as soon as possible.
Orders are confirmed manually.
After placing an order, you will be shown a WhatsApp message to contact your coach. The coach will confirm the order and provide the applicable payment instructions.
Do not send payment to a different number or account unless you have confirmed the change with your coach through the official contact information available on the platform.
Before making payment, verify:
The platform is not responsible for payments sent to an incorrect account because the client failed to verify the payment details.
An order is considered confirmed only after the coach confirms the order and payment.
Orders cannot be cancelled or modified after confirmation unless the coach agrees or the applicable refund policy requires otherwise.
An unconfirmed order is automatically removed after 7 days. You may place a new order if you still want the product or service.
Coaching plans may include different combinations of:
The exact services included in a plan are determined by the plan description shown before purchase.
A coach is not required to provide services that are not included in the purchased plan.
A coaching plan becomes active after:
The coach may request additional information before preparing a program.
Clients should provide accurate information about injuries, medical conditions, medications, limitations, previous training experience, and other information relevant to exercise or nutrition.
Providing incomplete or inaccurate information may affect the coach's ability to safely customize the program.
Each coaching plan has a defined validity period shown when purchasing the plan.
Access to plan features ends when the plan expires unless the coach or platform explicitly provides otherwise.
Unused sessions, check-ins, or other benefits do not automatically carry forward after expiry unless the plan specifically states that they do.
Clients may renew an active plan before its expiry date.
A renewal does not automatically change the terms of the existing plan unless stated otherwise.
Coaches are responsible for communicating their expected response times and availability to clients.
Online coaching does not necessarily mean that a coach is available 24 hours a day.
Messages may be answered during the coach's stated working hours.
Clients should not use WhatsApp, messaging, or the platform to request emergency medical assistance.
Workout programs are prepared based on the information provided by the client.
Clients should follow the coach's instructions and stop an exercise if they experience unusual pain, dizziness, fainting, breathing difficulty, chest pain, or other concerning symptoms.
Clients are responsible for using appropriate equipment and exercising in a suitable environment.
Exercise demonstrations and instructions are provided for guidance and do not guarantee that an exercise is suitable for every individual.
Any diet, meal, calorie, supplement, or nutrition guidance provided through the platform is intended for general fitness purposes unless the provider is appropriately qualified to provide medical or clinical nutrition services.
Nutrition guidance is not a substitute for diagnosis or treatment by a doctor, registered dietitian, or other appropriately qualified healthcare professional.
Clients should disclose relevant allergies, intolerances, dietary restrictions, and medical conditions before following nutrition recommendations.
Fitness training and dietary changes can involve physical and health risks.
Consult an appropriate healthcare professional before beginning a new exercise, nutrition, or supplement program, particularly if you:
Coaches may recommend that a client obtain medical clearance before participating in certain activities.
The platform and coach do not provide emergency medical services.
If you experience a medical emergency, contact your local emergency service or seek immediate medical attention.
Individual results vary.
The platform and coaches do not guarantee:
Results depend on many factors, including adherence, nutrition, sleep, genetics, training history, health, and lifestyle.
If a plan includes scheduled sessions or check-ins, the coach may define a cancellation/rescheduling window.
Clients who miss a session or fail to provide required information may lose that session or check-in unless the coach agrees to reschedule it.
If the coach misses a scheduled session, the coach should provide an appropriate replacement, rescheduling option, or other remedy according to the plan terms.
The exact rules should be displayed on plans that include scheduled sessions.
Coaching payments are generally non-refundable once substantial personalized work has begun, including preparation of a workout plan, diet plan, assessment, or other customized programming.
However, refunds or alternative arrangements may be considered where:
Refund eligibility should be determined based on the circumstances and the terms displayed at the time of purchase.
Supplement and other physical-product orders are dispatched after the coach confirms payment.
Delivery timelines, delivery areas, and delivery charges are communicated during order confirmation.
Currently, orders may be limited to local delivery around Vadodara rather than nationwide courier delivery.
Delivery delays caused by circumstances outside the coach's or platform's reasonable control may occur.
The client should provide a correct delivery address and contact number.
Additional delivery attempts caused by an incorrect address or inability to receive the order may result in additional charges.
If a product is:
contact the coach through WhatsApp within 48 hours of delivery and provide photographs or other evidence where requested.
The coach may investigate the issue and provide a replacement or refund where appropriate.
Clients should retain the product, packaging, invoice, and delivery information until the issue is resolved.
Products cannot generally be returned simply because the client changed their mind, particularly after opening or using the product.
Returns may be accepted for eligible products where the product is defective, damaged, incorrect, or otherwise covered by the applicable return policy or law.
Certain products may not be eligible for return once opened for hygiene, safety, or regulatory reasons.
Supplements are optional products and are not required to achieve fitness results.
Clients should check product labels, ingredients, allergens, recommended serving sizes, expiry dates, and applicable warnings before use.
Do not use a supplement if you have a known allergy or medical reason to avoid an ingredient.
Clients who take medication or have a medical condition should consult an appropriate healthcare professional before using supplements.
The platform and coach do not guarantee that a supplement will produce a particular result.
Coaches must provide products that are genuine and legally permitted for sale.
Products should be supplied in appropriate packaging and within their stated expiry/use-by period.
Clients should not use products with damaged packaging, missing labels, altered seals, or expired dates and should contact the coach regarding the issue.
WhatsApp is currently used for order confirmation, payment communication, and coach-client communication.
Clients should use the contact details provided by the platform or coach.
The platform cannot guarantee the availability, security, or uninterrupted operation of WhatsApp because WhatsApp is operated by a separate company.
Important order information should be kept by the client until the order or service has been completed.
The platform or coach will not ask clients to share:
Never share these details with a coach or anyone claiming to represent the platform.
If someone contacts you pretending to be your coach or the platform and requests unusual payment or account information, verify their identity through the official platform contact details before taking action.
Clients agree to:
Coaches using the platform are expected to:
Coaches and clients should maintain professional communication.
Harassment, threats, abusive behavior, discrimination, sexual harassment, inappropriate requests, or other unacceptable conduct may result in suspension or termination of access.
The platform may review reported incidents and take appropriate action based on the available information.
Clients under the applicable age of majority should not purchase coaching or fitness services without the involvement and consent of a parent or legal guardian where required.
Coaches may decline to provide certain training or nutrition services to minors where appropriate.
The platform may collect information necessary to provide its services, including account information, order information, fitness goals, progress information, and information submitted through coaching forms.
Health and fitness information should only be collected and used to the extent necessary for providing the relevant service and should be handled according to the platform's privacy policy and applicable law.
Clients should not submit information about another person without appropriate permission.
If the platform allows clients to upload progress photographs, measurements, videos, or testimonials, those materials should be used according to the consent provided by the client.
A client's private progress information should not be publicly displayed without appropriate permission.
Clients can choose not to participate in promotional testimonials or before/after content unless separately agreed.
Clients may leave honest reviews based on their actual experience.
Reviews must not contain:
The platform may remove content that violates its community rules or applicable law.
The platform may restrict or terminate an account if there is reasonable evidence of:
Where appropriate, the user may be given an opportunity to resolve the issue.
The platform is provided on an ongoing basis but may occasionally be unavailable because of maintenance, technical problems, internet outages, third-party services, or other circumstances.
We may modify, suspend, or discontinue particular platform features.
Where practical, we will provide notice of significant changes affecting active users.
If a technical problem prevents access to a purchased plan or service, contact support or your coach.
The platform will make reasonable efforts to restore access and resolve technical problems.
Clients should not rely on the platform as the sole location for important personal records or information.
Clients should first attempt to resolve order, payment, coaching, or delivery issues directly with the relevant coach.
If the issue cannot be resolved, the client may contact the platform using the official support/contact details.
The platform may review relevant order information, messages, payment confirmations, and other available information when investigating a dispute.
The platform provides technology and marketplace functionality connecting clients and coaches.
Unless specifically stated otherwise, the platform does not independently provide the coach's fitness, nutrition, medical, or coaching services.
Information supplied by coaches may not always be independently verified. Clients should consider the coach's qualifications, experience, services, and information before purchasing.
We may update these policies as the platform, services, payment methods, delivery arrangements, or applicable requirements change.
Updated policies will be published on the platform.
For significant changes affecting existing purchases, reasonable notice will be provided where appropriate.
For questions regarding:
contact your coach through the official WhatsApp contact provided by the platform or use the platform's official support/contact details.